All features at a glance

WillieChat's AI chatbot is not a standard bot with pre-programmed answers. Thanks to advanced language models, the chatbot understands the intent behind a question and formulates a natural, relevant answer. The chatbot trains itself automatically by scanning your website and processing uploaded documents — no manual configuration required.

When the AI cannot answer with sufficient confidence, the conversation is automatically transferred to a human agent. This way you combine the efficiency of AI with the personal touch of human contact.

Sometimes a customer needs personal contact. With WillieChat's live chat, your agents easily take over the conversation from the AI. The full chat history is immediately visible, including questions the AI already answered. So the customer doesn't need to explain their issue again.

The live chat dashboard offers queue management, internal notes, conversation history, and push notifications. Agents can handle multiple conversations simultaneously and always have context about the visitor.

The website scanner is the heart of WillieChat's AI system. The crawler automatically indexes all pages of your website and processes the content as a knowledge source for the chatbot. You can set up scheduled re-scans so the knowledge base stays up-to-date when you change your content.

In addition to website pages, you can also upload PDF documents, manuals, and FAQ files. The AI combines all these sources to provide the most relevant answers to your visitors.

WillieChat automatically detects the visitor's language and switches the chatbot to that language. This works for Dutch, English, German, and Spanish — without any configuration. Your entire website is indexed in all supported languages.

For businesses operating internationally, this is essential: you offer the same quality customer service in every language, without extra translation work or managing multiple chatbots.

The analytics dashboard gives you insight into how your chatbot performs. View conversation counts, average response time, customer satisfaction, and the most common questions. Discover which topics your visitors care about most and where your content can be improved.

With confidence tracking you can see exactly which questions the AI answers with certainty and where knowledge gaps exist. This way you can specifically expand your website content or documentation to make the chatbot smarter over time.

WillieChat works with every website, every CMS, and every online store. Installation is simple: copy a piece of JavaScript code and paste it into your website. The chat widget appears automatically on every page and adapts to your design.

Whether you use WordPress, Shopify, WooCommerce, Magento, Wix, Squarespace, or a custom website — WillieChat integrates effortlessly. The widget design is fully customizable: colors, position, welcome message, and more.

For WordPress users, we offer an official plugin that makes installation even easier. Install the plugin from the WordPress dashboard, log in with your WillieChat account, and the chat widget is immediately active. No code editing needed.

Additionally, an integration is available for the TheShopBuilders e-commerce platform. Both plugins are regularly updated and optimized for speed.

With the free WillieChat mobile app for iOS and Android, you respond to customer conversations on the go. Receive push notifications when a visitor asks a question or when the AI transfers a conversation. So you never miss an important chat.

The app offers the same functionality as the web dashboard: chat overview, live conversations, internal notes, and conversation history.